Customer Testimonials

Here at T&G we are very proud of customer care and receive many letters thanking us, please see a selection below!

E-mail received December 2011

"Dear Fiona
Thank you very much for your prompt attention and for sending me a replacement pepper mill and catalogue. I think I shall be treating myself to a few items in the future!"

E-mail received December 2011

"Dear Fiona

Thank you for my replacement combi mill I received on 6 December 20ll. I would like to say what a pleasure it has been to deal with such an efficient and helpful lady, you are an asset to your company and obviously your companies policy to deal with any complaints from your customers is second to none. If more British companies adopted your company attitude I am sure they would be more successful and restore some of the bad feeling people have about customer care in Britain. I will not hesitate to purchase your products and recommend you to my family and friends. Once again thank you for the speed you dealt with this, I was amazed at how much I missed my combi mill. All the best to you and your company this Christmas and New Year."

E-mail received December 2011

"We are so very pleased with the replacement salt mill and only wish we had phoned you a few months ago. You were very helpful when we spoke and were impressed with the service we have received having been sent a new mill which we are delighted with. We shall certainly consider buying T&G Woodware in the future."

E-mail received December 2011

"They did indeed arrive on Saturday. Thank you very much indeed. I shall enjoy using them. And shall of course recommend T&G!"

E-mail received December 2011

"Thank you for your letter dated 25 November 2011 and for returning my lovely pepper mill in perfect working order. I am both grateful and impressed."

E-mail received December 2011

"Thank you so much for your amazingly prompt reply to my query re a pepper grinder which was no longer functioning.

The replacement part arrived by return. Fantastic service."

Letter received November 2011

"I would like to record my thanks to you personally for the time and effort you put in to get our pepper mill grinding mechanism repaired. It seems to work fine now - which is great - so every time we use it we will think of you!

Thank you again for your help in this matter; I'm sure your superb service will ensure that your firm is around for a long time to come."

E-mail received November 2011

"Hi Fiona

Thank you very much, what a change in this day and age to see such prompt action and customer support."

E-mail received November 2011

"Good Morning Fiona

I just wished to express my thanks for the speedy way in which my enquiry was dealt with. I received the package today and now have a functioning pepper mill. What a fantastic example of customer service!"

E-mail received November 2011

"Hi Fiona

Just a quick note to let you know that your replacements arrived today and I put them into the pepper grinder. It is now working perfectly and I was able to grind pepper onto my tea tonight. Hooray!!!

Many thanks for your help - fabulous customer service".

E-mail received November 2011

"Hello Fiona,

I thought I would just send you a quick email to thank you for the repaired salt mill that came in the post today and to express my thanks for the excellent customer service that you personally provided. The manner in which you dealt with the faulty salt mill is greatly appreciated and because of this I would have no hesitation in recommending T&G Woodcare products in the future".

E-mail received November 2011

"Just a message to compliment you on excellent customer service, the mills are now working beautifully again. We love this upside down design as they leave no mess on the table and it is also entertaining watching people use them for the first time".

E-mail received November 2011

"Dear Fiona

I thought I would let you know the I have reassembled the mills and they appear to be working now. Thank you very much for your help with this. It is unusual nowadays to receive such good customer service, so thank you once again."

E-mail received November 2011

"Dear Fiona,
Replacements arrived yesterday first thing. They have been fitted and everything works perfectly. Brilliant! The set was a present to myself when I moved into this abode, so it has a certain sentimental value. Well done tg woodware, but especially you for your efficiency and good humour. Tell your boss you deserve an early finish tomorrow."

E-mail received November 2011

"Fiona,

Thank you, thank you, thank you. The replacement grinder mechanism has arrived and I have already fitted it, and all is well. I can't believe how good it is (just like new) and have used it several times already.

Kind regards."

E-mail received November 2011

"Thank you Fiona. Impressive service indeed."

Letter received October 2011

" Dear Fiona,

Thank you very much indeed for replacing our small pepper mill. We did not expect this to be covered by your guarantee.

Dealing with your company is a real pleasure and we really do wish T&G every success. We shall certainly speak highly of T&G whenever the occasion arises.

Once again, thak you for superb service and customer care attitude - so rare in this day and age."

E-mail received October 2011

"Fiona, well I must say what a great gesture, I am delighted with the kind offer and will return the salt mill for your attention.

TG woodware are a rare quality company, backing their products offering exceptional after sales service, the best I have ever encountered.

I would be willing to complete a questionairre for customer satisfaction and it will be as upbeat as my email."

E-mail received October 2011

"Thanks Fiona – it arrived on Saturday and fixed the problem.

This is really appreciated – it’s the best customer service I’ve ever had!"

E-mail received October 2011

"Dear Fiona

Thank you so much for the replacement seal, yes it fits perfectly. I'm sorry to have landed you with the task of replacement but as previously mentioned it was not practical to return to the shop where Kath (My Daughter) bought it from.

Once again many thanks and if I can ever give your firm a positive recommendation do not hesitate to contace me."

E-mail received October 2011

"Hi Fiona

Thank you so much for sending the pepper mill - we are really pleased with it. I just wanted to say thank you or all your help.

We are incredibly impressed with the service you have given us and are amazed at the fantastic customer service of your company. Thank you very much indeed for all your help and great communication, we have really appreciated it so thank you very much."

E-mail received October 2011

"Hello Fiona

Just wanted to a big thank you to you for all your help in getting my pepper mill working again; retaining ring arrived safely this morning and fits perfectly!

I just can't believe how easy you made this for me. I was so close to just throwing it away (not realising about the guarantee) and did an internet search on the name - more in desperation than hope! Great communication and superfast service. Many thanks to you and all the very best wishes."

E-mail received September 2011

"Hello Fiona,

Thanks for your message, I received the part today.
Truly five-star service."

E-mail received September 2011

"Hello Fiona,

I have received the returned item together with your letter, the contents of which have been noted! The mill is now working perfectly.

Thank you very much for your help in this matter and it is a delight to deal with a company which still believes in good “old fashioned” customer services. There is hope yet for our society!

Thanks once again."

E-mail received September 2011

"Hi Fiona,

Reference your letter dated 16 September together with replacement salt/pepper mills.

Absolutely delighted with replacements and congratulate you on your excellent and outstanding customer service.

We are now looking forward to our next 'TG' purchase."

E-mail received September 2011

"Hi Fiona

We received the parts this morning and the pepper mill is working perfectly.

Many thanks for your prompt action, we have been very impressed with your customer service and wouldn't hesitate to buy another product."

E-mail received September 2011

Dear Fiona

I have now received the replacements parts and fitted them. Both mills appear to be working well.
In this day and age it is such a lovely surprise to receive such excellent service.

Many thanks again.

E-mail received August 2011

"Dear Fiona,

Just a quick email to let you know that the new bung has arrived safely. Also, I think that your customer service has been exemplary.
It is not often that such a level of customer care is experienced and I wholeheartedly appreciate it.
Please show this email to your line manager to let them know how good you are!"

E-mail received August 2011

"Dear Fiona

Thank you so much for arraning the black retaining ring, which arrived yesterday, and we are now working perfectly.

Thank you for your kind and prompt help - wonderful service.

T & G Woodware is to be congratulated!"

E-mail received August 2011

"Hi Fiona

thanks so much for returning my old pepper mill in good working order . I appreciate this very much, as it narrowly escaped being used as firewood.

I will continue to recommend your products to my friends."

E-mail received August 2011

"Thanks Fiona for the mills. They're really nice.

Your customer support is FANTASTIC - and a friend who teached marketing at uni will probably be using your letter/company as an example of exactly what customer relationships should be like!"

E-mail received August 2011

"Having come to expect abysmal levels of service as the norm from banks,utilities etc etc,I thought I would write to say what a pleasure it was to deal with T&G last week & receive such exemplary service & promises that were nactually fulfilled!! Well done T&G and Fiona in particular. "

E-mail received July 2011

"Dear Fiona

I am even more amazed by your wonderful service. I'm going to put your link on my Facebook and tell everybody I know!

Thank you so very very much."

E-mail received July 2011

"Dear fiona

Thank you very much for the millstone, thay have solved the problem.
I would like to thank you for your very quick response to my emails and sending out the replacements millstones."

E-mail received July 2011

"Hi Fiona, Have recieved my pepper mill back to-day, in perfect working order with new mechanism for which I thank you very much, also full of peppercorns for which I also thank you very much, I think you have been absolutely fantastic with your service, the like of which I never expected and would again say thank you very much."

E-mail received July 2011

"Hi Fiona,

Just a short note to say thank you for the replacement seals I have just received in the post. They seem to have solved the problem just fine.
Once again thank you for your excellent assistance in the matter."

E-mail received July 2011

"Dear Fiona,

Many thanks for the return of our fully refurbished pepper mill. It works perfectly and hope it will, as you suggest, give us excellent and reliable service for many years to come.

Thank you again for your excellent customer service."

E-mail received July 2011

"Dear Fiona,

I would like to thank you for returning the salt and pepper mills after servicing.

They now both work superbly and I sincerely thank you for your customer support service.

It was extremely good."

E-mail received July 2011

"Dear Fiona,

Just to let you know that the spare parts have arrived. Very easy to fit, and work perfectly. It makes such a pleasant change to have evenly ground pepper!

I also wanted to say how impressed I am with the service you have provided. You have been really pleasant and couldn't have been any more helpful.

Thank you for rescuing my pepper mill, and for giving me such a high opinion of T&G Woodware."

E-mail received July 2011

"Excellent Fiona - thanks very much. It's refreshingly good to hear that their are companies out there still that put customer support at the heart of their business."

E-mail received June 2011

"Fiona,

Further to my call to you last Friday to ask whether it was possible to obtain a new grinding mechanism for our T&G Woodware pepper mill.

This note is just to thank you very much for the excellent way you dealt with my request.

The complimentary mechanism arrived on Saturday and fitted perfectly. Our pepper mill is now working as new again.

It is refreshing to receive such excellent service in a world where customer service, when something goes wrong, often falls short of what you expect.

Many thanks for a very satisfied customer and their family."

E-mail received June 2011

"Hi Fiona,

We're up and running again and the pestle and mortar returned to the cupboard.

We are very please with the product (despite the minor hitch) and would like you to know how impressed we are with the after sales service and communication. There are a lot of companies out there that need to take a leaf out of your book. Keep it up.

Thanks again."

E-mail received May 2011

" Dear Fiona,
Brilliant service and a brilliant product. The way you have responded to my broken salt mill is exactly why I buy T&G products where I can. No fuss, no issues, just great service, thanks again."

E-mail received April 2011

"Fiona

Thank you for repairing and returning the pepper mill.

TG Woodware must be unique in saying it offers a life time guarantee - and then actually honouring it!

Having taken a closer look I think you polished or revarnished the grinding knob.

Thanks again and with best regards."

E-mail received March 2011

"Hello Fiona,

This is just a quick courtesy note to let you know that the replacement units arrived and both fit and work perfectly.

I'm now back to using (too much!) pepper on my meals.

It's been a perfect customer experience from my perspective.

Thanks again."

E-mail received March 2011

Hi Fiona,

Many thanks for the plastic retaining ring, the peppermill is now back in service. As usual, can't fault your service."

E-mail received March 2011

"Hi Fiona,

The replacement pieces for the pepper grinder arrived this morning. My husband has successfully repaired the mill and it is now in working order.

Thank you for your prompt replies and efficient service. We are most impressed and grateful for your attention.
You have an excellent product as we have had many other mills that do not last more than a year and we have recommended your T&G grinder to most of our friends."

E-mail received March 2011

"Hi Fiona,

There’s you thanking me for returning the salt mill when it should be me thanking you for sending me the replacement!! The package arrived safe and sound midday on the 4th March and the mill is working perfectly!!

Thank you again for the more than excellent service you and the company provide. It was just the same when I had the slight problem with the pepper mill all that time ago. As I said then, it is such a change, and a pleasure, to find a company these days which really believes in customer service and carries it through to a successful end.

Best wishes and thanks again."

E-mail received March 2011

"Good morning Fiona.

Many thanks for sending us a new pepper mill.

I must say it has been a pleasure to deal with a company who stands by their products.

I have had trouble with companies in the past who try everything to get out of there responsibilitys.

Well done TG Woodware."

E-mail received February 2011

"Dear Fiona

Thank you so much for sending me the replacement pepper mill.

As always your customer service is second to none and is much appreciated."

E-mail received February 2011

"Dear Fiona.

Thank you very much for sending us a replacement pepper mill and for your very prompt service. It is very much appreciated and we will have no hesitation in recommending your products to our family and friends."

E-mail received January 2011

"Good Morning Fiona

Just wanted to say thank you for receipt of the salt mill which arrived yesterday.

First class service for which we are very grateful.

Thank you also for your extremely faultless service."

E-mail received December 2010

"Hi Fiona

Just a quick note to thank you once again for the replacement stopper which was very gratefully received. The customer service of T & G as exemplified by your help has been outstanding and I will certainly look out for your products in the future as and when the need arises. I will also add some suitable praise to one of the major shopping websites!

I wish you and your colleagues a very happy Christmas and a successful New Year!"

E-mail received December 2010

"Good afternoon, Fiona

Just to let you know I received the replacement stopper today - wow that was quick!!

I would like to thank you for your excellent customer services - an art I was beginning to believe had died long ago after dealing with other companies.

Hope you all have a Happy Christmas and best wishes for the New Year.

Keep up the good work!!!"

E-mail received December 2010

"Dear Fiona,

Thank you so very much for such prompt, professional and helpful service re: my poorly salt grinder. I am delighted that it's fully functional now! Not only has the problem with the CrushGrind millstone been resolved, but the spare mechanism for the pepper mill that you also sent is a very kind thought.

I would like you to forward this email to your managing director ( if my copy goes astray.) I hope that I've copied his name in correctly in an attempt to reach him first-hand, but as I have a love/hate relationship with my computer, it could end up in the ether! Without wanting to sound condescending, I think it's important that a 'boss' should know when his staff provide excellent service - as you have!

Many thanks again. Have a good Festive season!"

E-mail received December 2010

"Hi Fiona,

The new parts arrived safely and the peppermill is back in full swing! I am so pleased! Thanks for all your help and a fantastic service! Hard to find these days!

Love your products and will definately recommend products and service to my friends!"

E-mail received November 2010

" Dear Fiona,

Thank you for your help as the mill arrived this morning and seems to be working ok.

It is wonderful to receive good service and to know that when things do go wrong someone like you cares enough to put it right.

When the opportunity arises I will not hesitate to recommend T&G Woodware.

Thank you again for exceptional service and best wishes for the future to you and your company."

E-mail received October 2010

"Dear Fiona,

I just wanted to say thank you very much for your help in fixing my peppermill. I didn't have to wait long at all for its return, and it is once again in perfect working order!

I am very grateful for your kind attention, and absolutely delighted with T&G Woodware's customer service."

E-mail received October 2010

" Thanks Fiona,

**BEST CUSTOMER SERVICE***** I've ever experienced!!!

Please pass this on to all the powers that be, and if they want a chat, just give me a call.

Many thanks again."

E-mail received September 2010

"Thank you very much Fiona. I received my mill in the post yesterday and it is performing like new. I want you and your firm to know that I appreciate your "standing behind your product" approach to business. You can be proud of your company and its moral foundation.

Should I ever be visting Bristol I will make it an objective to visit your company so as to reassure my faith in how a business should conduct itself. You can bet your bottom dollar (pound) I will be spreading the good news about T&G Woodware.

Thank you again, and the best of luck to all."

E-mail received August 2010

"Dear Miss Gissing,

Thank you for the replacement mill received this morning. The service and courtesy of your company in its dealings with customers is so very refreshing in this day and age. Long may it continue.

Thank you again."

E-mail received July 2010

"A Compliment.

I rarely experience truly excellent customer service and this company is a shining exception.I had a fault on one of their pepper mills, rang them, was answered after only a few rings and given a friendly, genuinely caring response by Fiona. Within two days I had a new mill, well packaged and a very, very nice letter (despite my mill being well over a year old when it went wrong).

I look forward to buying from this company again. When I do, even if they were to be a little more expensive than a competitor, I would still buy from them as I would have total peace of mind.

Thanks Fiona and thanks T&G. "

E-mail received July 2010

"Dear Fiona,

Just to say that the replacement arrived safely, is installed and the pepper mill is working beautifully. Yet gain I convey my thanks and congratulations on excellent service. Not only that, but your compliment slip had a distinctly personal touch and this is totally different to some of the communications I have received in the past. This appealed to me and says a lot for your approach to your position in customer service.

Also, thanks for the brochure.

Continue the good work."

E-mail received July 2010

Hello Fiona

I just had to write and thank you and T & G for fantastic customer service. It is a rare occurrence these days and I felt that it should be acknowledged.

I use my salt & pepper mills daily and having tried many other styles at other peoples houses have yet to find mills that grind the salt & pepper so efficiently.

I am not only delighted with the action taken but was very pleased with the tone of your letter which accompanied the replacement set.

E-mail received June 2010

"Dear Fiona,

Thank you so much for your excellent speedy service with our problem. Your customer service and response deserve a lot of credit. Many companies claim to offer this and fail miserably.
Congratulations and many thanks."

Letter received June 2010

"Dear Sirs,

How can I thank you enough for your courtesy and kindness in sending. My son was delighted as he says it is the best pepper grinder he has had.

Your young lady on the telephone was a delight to talk to and I am still overwhelmed by the way you have handled things.

My grateful thanks again, what a super firm you are."

E-mail received May 2010

"Hello Fiona,

Thank you so much for the replacement it arrived safely and the peppermill is as good as new!!

If all British companies were as efficient as you we really would be GREAT Britain again!!

Thank you again and we will tell all our aquaintances about your superb service."

Letter received 2 February 2010

"Dear Fiona,

I am writing to thank you for repairing our salt mill.

It seems very rare in todays world to find a company who would go to so much trouble with customer care.

Once again thank you for your help."

E-mail received 10 February 2010

"Just a note to say "Thank you" for repairing and returning my salt cellar.

In today's "disposable" society, it's great to be able to have something repaired rather than having to buy a new one."

E-mail received 12 February 2010

"Dear Fiona,

Many thanks for sending the parts, which we have put into the grinder - and it is now working beautifully. We appreciate the service, also the existence of the longterm guarantee. It is rare to have such a guarantee nowadays, resulting in having to throw away defective items once they are past the "just bought" period. This is a shame as it adds to waste - and of course means that one is unlikely to purchase again from that product range. So T&G scores on all points!"

E-mail received 30 January 2010

"Hi Fiona,

Just a note to say thanks for sorting out the parts. The section and screws safely arrived Friday morning and the unit is now in pride of place in the Kitchen! Very pleased with the trolley and your excellent customer service. Don't often get that these days."