Customer Testimonials
Here at T&G we are very proud of customer care and receive many letters thanking us, please see a selection below!
1. E-mail received August 2010
"Dear Miss Gissing,
Thank you for the replacement mill received this morning. The service and courtesy of your company in its dealings with customers is so very refreshing in this day and age. Long may it continue.
Thank you again."
2. E-mail received July 2010
"A Compliment.
I rarely experience truly excellent customer service and this company is a shining exception.I had a fault on one of their pepper mills, rang them, was answered after only a few rings and given a friendly, genuinely caring response by Fiona. Within two days I had a new mill, well packaged and a very, very nice letter (despite my mill being well over a year old when it went wrong).
I look forward to buying from this company again. When I do, even if they were to be a little more expensive than a competitor, I would still buy from them as I would have total peace of mind.
Thanks Fiona and thanks T&G. "
3. E-mail received July 2010
"Dear Fiona,
Just to say that the replacement arrived safely, is installed and the pepper mill is working beautifully. Yet gain I convey my thanks and congratulations on excellent service. Not only that, but your compliment slip had a distinctly personal touch and this is totally different to some of the communications I have received in the past. This appealed to me and says a lot for your approach to your position in customer service.
Also, thanks for the brochure.
Continue the good work."
4. E-mail received July 2010
Hello Fiona
I just had to write and thank you and T & G for fantastic customer service. It is a rare occurrence these days and I felt that it should be acknowledged.
I use my salt & pepper mills daily and having tried many other styles at other peoples houses have yet to find mills that grind the salt & pepper so efficiently.
I am not only delighted with the action taken but was very pleased with the tone of your letter which accompanied the replacement set.
5. E-mail received June 2010
"Dear Fiona,
Thank you so much for your excellent speedy service with our problem. Your customer service and response deserve a lot of credit. Many companies claim to offer this and fail miserably.
Congratulations and many thanks."
6. Letter received June 2010
"Dear Sirs,
How can I thank you enough for your courtesy and kindness in sending. My son was delighted as he says it is the best pepper grinder he has had.
Your young lady on the telephone was a delight to talk to and I am still overwhelmed by the way you have handled things.
My grateful thanks again, what a super firm you are."
7. E-mail received May 2010
"Hello Fiona,
Thank you so much for the replacement it arrived safely and the peppermill is as good as new!!
If all British companies were as efficient as you we really would be GREAT Britain again!!
Thank you again and we will tell all our aquaintances about your superb service."
8. Letter received 2 February 2010
"Dear Fiona,
I am writing to thank you for repairing our salt mill.
It seems very rare in todays world to find a company who would go to so much trouble with customer care.
Once again thank you for your help."
9. E-mail received 10 February 2010
"Just a note to say "Thank you" for repairing and returning my salt cellar.
In today's "disposable" society, it's great to be able to have something repaired rather than having to buy a new one."
10. E-mail received 12 February 2010
"Dear Fiona,
Many thanks for sending the parts, which we have put into the grinder - and it is now working beautifully. We appreciate the service, also the existence of the longterm guarantee. It is rare to have such a guarantee nowadays, resulting in having to throw away defective items once they are past the "just bought" period. This is a shame as it adds to waste - and of course means that one is unlikely to purchase again from that product range. So T&G scores on all points!"
11. E-mail received 30 January 2010
"Hi Fiona,
Just a note to say thanks for sorting out the parts. The section and screws safely arrived Friday morning and the unit is now in pride of place in the Kitchen! Very pleased with the trolley and your excellent customer service. Don't often get that these days."